Device Order Support
Device Order Support
Help with device purchases, order status, batches, and refunds.
Most order questions are answered faster by checking your own order record than by waiting on a reply. Start with the self-help steps below. If they do not resolve it, the contact routes at the bottom of this page are always open.
These are two separate accounts. Your Device Orders account on this shop holds your purchases, addresses, and order status. Your Raven account at revofi.ai holds platform and AI access. Signing in to one does not sign you in to the other, and this page only covers device orders.
Check your order and order history
Your order number, the items purchased, the amount charged, and the current order status all live in your shop account.
- Open your device order history to see every order you have placed on this shop.
- Select an order to view its line items, totals, and current status.
- Update your billing and shipping details from your addresses. Do this before your batch locks — after that, address changes may not reach the shipment.
- Sign in or reset your password from the Device Orders account page.
Find out when your device ships
RevoFi devices are manufactured in batches, so shipping timing follows your batch rather than your order date. Look up your batch in the Batch Tracker to see where it is in the lifecycle. If the status names are unfamiliar, How Batch Manufacturing Works explains each one.
For carrier, destination, and delivery questions, see the Shipping and Handling Policy.
Request a refund before your batch locks
Refunds are only possible before your batch locks. The window is open while your batch status is Open or Filling. Once it moves to Locked the batch has entered production and can no longer be refunded. Check your status first in the Batch Tracker.
- Confirm your batch status is still Open or Filling in the Batch Tracker.
- Get your order number from your device order history.
- We plan to make self-service refunds available directly from your shop account, only before your batch locks. This feature may or may not be available to you. If you see a refund option on the order, use it.
- If you do not see a refund option, or you are unsure of your batch status, send us the order number and the reason using either contact route below. We will verify your batch status and process the refund if it is eligible.
Approved refunds go back to the original payment method and take 5–10 business days to process. The full terms are in the Refund Policy, and the sale terms are in the Terms & Conditions and the device EULA.
Contact us
Include your order number and, if it is a batch or shipping question, your batch number. That is almost always what the first reply would otherwise have to ask for.
- Email [email protected] for anything tied to a device order.
- Use the RevoFi contact page to reach the wider team.