Refund Policy
Last updated: August 2026
RevoFi devices are manufactured in batches. This refund policy reflects the batch manufacturing model, which has specific refund windows tied to batch status.
Refund Eligibility
Refund window is open when your batch status is Open or Filling. Once your batch moves to Locked, no refunds can be processed. Track your batch status at our Batch Tracker.
- Refund requests must be submitted before your batch status changes to Locked
- Refunds are processed to the original payment method
- Processing time is 5–10 business days after approval
- Orders with batch status Locked, Manufacturing, Shipped, or Complete are not eligible for refund
How to Request a Refund
To request a refund, contact our team via the Contact page with your order number and reason for the request. We will verify your batch status and process the refund if eligible.
Requesting a refund from your shop account
We plan to make self-service refunds available directly from your shop account, only before your batch locks. This feature may or may not be available to you. Refunds can be requested while your batch is still Open or Filling. Once a batch locks, it has entered production and can no longer be refunded. The contact page is always available: if you do not see a refund option in your account, or you are unsure of your batch status, contact us and we will process your request if eligible.
Understanding Batch Manufacturing
RevoFi devices are manufactured in batches of 1,000 units to maintain quality control and manage component procurement. When a batch reaches capacity or a defined threshold, it locks for manufacturing. Understanding where your order falls in the batch lifecycle determines your refund eligibility.
For a complete explanation of how the batch system works, including the full lifecycle diagram and status definitions, see How Batch Manufacturing Works.